Shipping policy

Shipping Policy

Order Processing

Felony Fish is a small business, and many of our products are produced, finished, engraved, or packaged in-house. Processing times vary depending on the product and current order volume.

In-stock items generally ship within 3–5 business days unless otherwise stated on the product page.

Custom, personalized, engraved, made-to-order, pre-order, and limited-run products may require additional processing time. When a specific production or estimated shipping timeframe is provided on the product page, that timeframe will apply.

Business days do not include weekends or holidays.

Processing Time vs. Shipping Time

Processing time is the time required for us to prepare or produce your order before it is provided to the shipping carrier.

Shipping or transit time begins after the carrier receives your package. Carrier delivery estimates do not include our processing or production time.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout based on the order and delivery destination.

Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier's tracking system to update after receiving your shipment.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside the reasonable control of Felony Fish.

Delivery dates provided by carriers are estimates unless expressly stated otherwise.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Lost, Missing or Damaged Packages

If your package appears to be lost, arrives damaged, or has another delivery issue, please contact us as soon as possible with your order information.

We will work with you and, when appropriate, the shipping carrier to investigate the issue. Claims and available remedies may depend on the carrier and circumstances of the shipment.

Combined Orders

Orders containing both in-stock and made-to-order items may be shipped together when all products are ready unless otherwise stated. This may cause the entire order to follow the longer processing timeframe.

Pre-Orders

Products sold as pre-orders will include an estimated production or shipping timeframe when available. Estimated dates are subject to reasonable changes resulting from manufacturing, production, freight, or other unforeseen delays.

If a significant delay occurs, we will make reasonable efforts to provide affected customers with updated information.

Questions

For questions regarding shipping or an existing order, please contact Felony Fish using the contact information provided on our website.